Are you ready to innovate?
The problem with remote work is that it drastically expands the cyberattack surface, introducing new cybersecurity risks that many organizations are unprepared to tackle. In 2020, during the height of the pandemic and remote work, cyberattack incidents skyrocketed across all industries. The 2021 Global Threat Report shows a dramatic increase in interactive intrusion activities throughout the year.
Customers now expect to be served almost instantaneously, with no delay or period of latency. This has put banks and service providers under significant pressure. There is only one way to meet this increased demand — through automation.
Remote access for customers and employees is now a key driver in business — particularly in financial and banking spheres — supporting flexibility and agility for organizations. Similarly, business owners need to be able to access, store and interpret datasets on a large scale. These requirements are very difficult to achieve with a traditional, on-premises data storage and processing model. The cloud provides a forward- thinking alternative.
In the last two years, there has been a rapid evolution of remote access as organizations have needed to find a way to continue their operations without office-based personnel. As we leave the traditional office behind, we must consider the cybersecurity threats we are exposing ourselves to. Adopting a Zero-Trust strategy becomes imperative.
In order to grow your enterprise, it also needs to change. In fact, enterprises that don’t focus on their culture often fail their digital transformation. Culture change, however, is not quick or easy. How can you succeed?
Smart systems that support increasingly incisive decision making and data-driven insight are the future of business. Discover how cognitive systems supported by AI unlock the potential of Big Data.
Modern businesses — of all kinds — rely upon data, which is why the idea of “data-driven processes” has become so ubiquitous in today’s landscape. One of the key tenets of digital transformation is…
Speed, accuracy, capability, scope — these are just a few of the things businesses seek from automated processes and protocols. With automation in place, businesses find that their operations become faster, human error is eliminated from key tasks, and they become free to devote time, personnel and resources to more worthy tasks.
With so many chatbots and virtual assistants now populating the marketplace, it was only a matter of time before best practices emerged.
In light of this, let me present you my own list of chatbots Do’s and Don’ts!
First…
“The customer is king!” Ever since I was little, I have been hearing this statement. While it is becoming increasingly contested in the customer service world, it has still retained its popularity, especially considering how fleeting customer loyalty is nowadays.
With the rise of chatbots, does this statement still apply but for the users?