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Insurance Projects
Able to process
2x more claims
2x more claims
with the same number of people
Response time dropped from
Response time
dropped from
1 week to 2h
1 week to 2h
(time between a client opening a claim, and the insurer getting in touch)
Digital Business Automation Solution
For a large insurance provider in Canada
Company has 1500 employees
Business Challenge
Make claims management paperless to increase the process efficiency.
Solution
We automated the receipt of documents and the digitization of the claims file. We also automated the generation of documents coming from the insurance file (e.g.: letters). Lastly, we developed a module that assesses a file’s complexity and assigns it to the right legal department. Doing so optimized the company’s legal costs.
It was the first insurance company in Canada that made their claim process 100% paperless.
Able to process
2x more claims
with the same number of people
Response time dropped from
1 week to 2h
(time between a client opening a claim, and the insurer getting in touch)
2x the revenue
2x the revenue
with the same number of employees
with the same number
of employees
Digital Business Automation Solution
For a regional insurance company
Company annual revenue is $150M
Business Challenge
Needed to grow to become a player at the provincial-level and not just offer local services. They were also looking to eliminate manual tasks in their operations.
Solution
We modernized their processes by introducing automation. We helped ensure that over 60% of their insurance sales were done online.
2x the revenue
with the same number of employees
60% increase
60% increase
in productivity
Collaboration Solution
For a Canadian warranty protection company
Company annual revenue is $50M
Business Challenge
The customer was running on an older version of Content Manager that was about to go off of support.
Solution
We first engaged with the customer in early 2017 to upgrade their Content Manager on-premise environment and services to support their corporate-wide digitization project. We successfully completed our mandate, and we are now on retainer and provide support on an as-needed basis.
60% increase
in productivity