Blog

Empowering your employees in 2022

People have long associated chatbots with customer service – like those chat boxes that pop up with messages that try to engage with us whenever we visit a page online.
In general, chatbots help streamline communication for customers. For example, a restaurant can use chatbots to filter and categorize inquiries and provide customers with the information they need – whether they’re asking about reservations, delivery service, or the menu.

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Everything your chatbot can and should do

Chatbots and virtual assistants are becoming increasingly common in the modern business landscape. Organizations rely on customer-facing bots to provide high-level client support, as well as internal virtual assistants to answer employee questions and streamline operations. This basically puts chatbots front and center for your strategy — these pieces of software are often the first entities your users will engage with, and so they really need to be up to the job.

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Reasons why you should get a chatbot (virtual assistant) NOW even if your company had one before and it failed

Chatbots and virtual assistants are nothing new. These pieces of digital technology have been around for years, supporting — and sometimes infuriating — human users across a variety of different applications. We say “infuriating” because chatbots have not always been popular. In the early days of the tech, clumsy artificial intelligence and sub-standard responses left customers feeling alienated and wholly dissatisfied with virtual assistance. Humans and AI-based automated chat tools didn’t exactly get off on the right foot.

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Why you should REALLY want a Chatbot

In a modern business world, customers and clients have high expectations. To a degree, this is understandable. Now we exist in an era where communication is instant and needs are easily met, and it’s natural for people to want a speedy response from any customer service representative.

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Why 2022 is the year you finally get started on your virtual assistant project

Does your company adopt an old-fashioned approach when it comes to online communication? Does your website feature a comprehensive list of FAQs to satisfy your ever-curious prospects?
These questions face every organization today as they try to rise above the noise and compete with others. Yet, a failure to address these issues could prove costly many reasons. And if you haven’t embraced the latest virtual assistant technology today, you could be left behind.

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Integrated, End-To-End Cybersecurity Strategy

The cyber threat landscape is evolving rapidly, and businesses of all kinds are working hard to keep up with the pace of change. Unfortunately, keeping up with the pace of digital threats may not be enough, and businesses may be leaving themselves exposed in their frantic attempts to maintain security and reliability.

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