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Energy & Utility Projects
Saved $25M
Saved $25M
Payback within 1 year
Artificial Intelligence & Automation Solution
For a Canadian energy provider
Company annual revenue is $14B
Business Challenge
Looking to reduce costs and focus on a centralized vision, while improving agility. The company wanted to be seen as an innovation pioneer. They wanted to implement the best practices and the best technologies to support their transformation efforts toward becoming tomorrow’s leading energy distributor.
Solution
We helped them implement a center of excellence using conversational AI and automation. This enabled them to reduce costs related to their call center and customer service.
Saved $25M
Payback within 1 year
100%
100%
of the paper statements are now created electronically and available through a customer self-service portal
of the paper statements are
now created electronically and available through a customer
self-service portal
Reduced paper statements by
50%
50%
Digital Business Automation Solution
Canadian regional energy provider
Company annual revenue is $210M
Business Challenge
They wanted to provide monthly statements to their customers electronically and archive the statements for future search and retrieval.
Solution
We helped the customer build and deploy a bill presentment solution. They electronically create statements and can email these to their clients or allow the clients to view them via a secure self-service
100%
of the paper statements are now created electronically and available through a customer self-service portal
Reduced paper statements by
50%
100%
100%
of the invoices are now created electronically and available through a customer self-service portal
of the invoices are now
created electronically and available through a customer
self-service portal
Digital Business Automation Solution
Canadian regional energy provider
Business Challenge
They found it costly to send monthly statements to customers. Responding to customer inquiries was a slow and costly process. Monthly statements were being printed and mailed to customers. Filed statements had to be retrieved manually in order to respond to customer inquiries.
Solution
We helped the customer deploy a statement presentment solution. Invoices were printed electronically and faxed or emailed to customers, then archived for simplified retrieval. Statements were also made available to customers through a secure self-service portal.
100%
of the invoices are now created electronically and available through a customer self-service portal