Speed, accuracy, capability, scope — these are just a few of the things businesses seek from automated processes and protocols. With automation in place, businesses find that their operations become faster, human error is eliminated from key tasks, and they become free to devote time, personnel and resources to more worthy tasks.
“The customer is king!” Ever since I was little, I have been hearing this statement. While it is becoming increasingly contested in the customer service world, it has still retained its popularity, especially considering how fleeting customer loyalty is nowadays.
With the rise of chatbots, does this statement still apply but for the users?
Saturday morning, 9 a.m., the children are quietly playing and listening to some background music in the living room. I think it would be a great time to contact the customer service department of my cell phone company to negotiate my new plan. There is only one important factor to consider: I am aware that in order to get the best price, I will have to…
Did you say mail? I can already hear you say: “But no one wants to use paper mail anymore! Businesses should convert do everything electronically”. However, I can tell you that it will be some time paper mail disappears completely. It is therefore important to think about how to integrate both mail and emails.