Chatbot
Meet your new virtual assistant
Do you have a question you need the answer to?
Let’s chat!
Hi, I’m MaX.
It’s nice to meet someone who’s interested in getting to know chatbots better!
Hi, the pleasure is all mine! I’m curious: how do I know you’re a chatbot and not a real human?
Great question!
I like to start relationships on the right foot: open and honest communication is always the key for me.
I will always tell you if I’m a chatbot, but don’t worry, I will never treat you as anything less than human.
That’s nice 🙂 can you tell me a little bit more about yourself?
I’m a virtual assistant, but you might recognize me by my popular title: chatbot.
My job is to answer customer and/or employee questions.
I fill up for human agent.
I really enjoy interacting with people and responding to them in a friendly, personal way.
What else can you do?
Well, I’m not one to brag, I can find specific answers to your questions, process transactions, troubleshoot small bugs like audio issues, and more!
That’s pretty cool! What drew you to take on that job?
That’s easy!
The growing needs in the field of customer service, of course!
Fun fact, but did you know that 86% of customers would be willing to pay up to 18% more to get a better customer experience?
Good to know!
And I see you love working 24/7 with humans, which not everyone does…
Do you see yourself doing this long term?
100%! I’m passionate about customer and employee’s interactions and I like to add value to them, so it really is the perfect fit for me!
I also find that I can answer questions much faster than human agents, which is a plus!
Multiple types of chatbot exist. What sets you apart from others?
Are you successful at what you do?
Of course I am!
If all I did was redirect you to FAQs or give bad suggestions, no one would want me anymore.
Since I’m powered by AI, ML, NLU and NLP, I’m able to handle more complicated requests and offer more satisfying experiences that make people want to come back.
Let’s talk about the employer’s benefit. What do they gain from your work ?
Since I was brought on to the team, the organization has been able to:
- Reduce costs
- Enable around the clock assistance in real time
- Offer better experiences
I can do a lot of things to help you out 😊
Interesting! It sounds like we could be a good match.
Unfortunately, I’ve had bad experiences before.
How can I know if you’d really be a good fit for me and my organization?
Let me start by understanding your business needs and your user pain points.
We have some options that you can study before we start building a future together.
You probably have a lot of expectations, and I would like to learn more about them.
Okay, if we decide to take the next step, what do you expect from me?
How could I support you?
I’m not demanding. You don’t need to have coding skills or advanced knowledge.
All I ask is that you don’t break my heart (or my programming).
And remember that if we need some extra help to make things work, there’s always a team behind me that can guide you.
I can do that! And I really enjoyed our talk.
Me too!
And I would really like to learn more about you.
Why don’t you enter your contact details below? That way, I will be able to send you great content about virtual assistants along with a checklist on how to get started.
I Want to know more!
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