You are the CEO of a big company about to lose half its staff to retirement in just a few years. What’s your biggest concern? Hiring new employees is your top priority. Right? Well, there’s that, but also something else you probably haven’t considered. The older employees will retire with

Picture the scene. A graphic designer in Toronto has a new tablet device on the way. She’s excited – this is a powerful bit of equipment that’s going to help her craft some stunning designs for her clients. But she’s anxious too. This was a big investment for her, an

2023 kicked off with an investment frenzy over generative AI following the wildly successful release of ChatGPT in late 2022. The recent boom in generative AI and ChatGPT is just a continuation of the sweeping digital transformation witnessed since 2020 due to the COVID-19 pandemic. Conversational AI meets the demand

Generative AI is the hottest innovation in conversational AI today. It’s a type of AI technology that produces human-like content (text, images, code, synthetic data, and audio) based on natural language inputs and contextual information. An excellent example of generative AI is ChatGPT, an OpenAI offering that has taken the

Going digital is no longer an option but a necessity in business. Nowadays, digital performance is a crucial business success factor, empowering brands to dominate various niches, optimize production costs, manage regulatory compliance, and do much more. The business world is more digital today than it’s ever been. Entrepreneurs across

Automation plays a critical role in digital transformation. A recent McKinsey & Company survey found that about 66% of organizations are pursuing automation in one way or another. And most automation efforts rely on robotic process automation (RPA), low-code software tools that create functional bots in minutes. The Real Benefits

People have long associated chatbots with customer service – like those chat boxes that pop up with messages that try to engage with us whenever we visit a page online.
In general, chatbots help streamline communication for customers. For example, a restaurant can use chatbots to filter and categorize inquiries and provide customers with the information they need – whether they’re asking about reservations, delivery service, or the menu.

There are plenty of reasons why businesses resist using a virtual assistant. They may think chatbots are just a passing fancy and they will be wasting their money investing in the technology. Perhaps they are under the mistaken impression that being greeted by a chatbot online or on the phone will anger their customers.