Chatbot Design: “The User Is Always Right!”…True or False?

“The customer is king!” Ever since I was little, I have been hearing this statement. While it is becoming increasingly contested in the customer service world, it has still retained its popularity, especially considering how fleeting customer loyalty is nowadays.

With the rise of chatbots, does this statement still apply but for the users?

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How We Integrated Pipedrive™ with Common Sense™

Generally, when companies undertake a digital transformation, they are aiming to improve the efficiency of their business processes and also the accuracy and visibility of their critical business data. Therefore, businesses often make use of two systems to ensure that their business processes run efficiently— a Client Relationship Management (CRM) system and an Enterprise Resource Planning (ERP) system.

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Deploying your Node.js Application on IBM Cloud

Hello, I’m Alaeddine.I am a software engineer, and a Blockchain enthusiast, originally from Tunisia. I have a master degree in IT Engineering and I’ve been working with IBM Cloud for about a year. To briefly describe what this article is about, we will create a simple node.js/express application, add it to GitHub, create a delivery pipeline, and deploy our application.

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Analyzing email requests in real time…is it possible?

Did you say mail? I can already hear you say: “But no one wants to use paper mail anymore! Businesses should convert do everything electronically”. However, I can tell you that it will be some time paper mail disappears completely. It is therefore important to think about how to integrate both mail and emails.

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