As part of the digital shift, the adoption of new technologies is inevitable. The challenge in this type of project is to easily provide relevant information to users. This is where the virtual assistant can become an interesting vehicle.

For many companies, their call center is the main point of contact for their customers. Therefore, it is very important for them to propose an exceptional customer experience and this poses a great challenge! I’m sure that you can all recount negative encounters that you have experienced when contacting an organization’s call center…