2023 kicked off with an investment frenzy over generative AI following the wildly successful release of ChatGPT in late 2022. The recent boom in generative AI and ChatGPT is just a continuation of the sweeping digital transformation witnessed since 2020 due to the COVID-19 pandemic. Conversational AI meets the demand

Generative AI is the hottest innovation in conversational AI today. It’s a type of AI technology that produces human-like content (text, images, code, synthetic data, and audio) based on natural language inputs and contextual information. An excellent example of generative AI is ChatGPT, an OpenAI offering that has taken the

Going digital is no longer an option but a necessity in business. Nowadays, digital performance is a crucial business success factor, empowering brands to dominate various niches, optimize production costs, manage regulatory compliance, and do much more. The business world is more digital today than it’s ever been. Entrepreneurs across

Automation plays a critical role in digital transformation. A recent McKinsey & Company survey found that about 66% of organizations are pursuing automation in one way or another. And most automation efforts rely on robotic process automation (RPA), low-code software tools that create functional bots in minutes. The Real Benefits

People have long associated chatbots with customer service – like those chat boxes that pop up with messages that try to engage with us whenever we visit a page online.
In general, chatbots help streamline communication for customers. For example, a restaurant can use chatbots to filter and categorize inquiries and provide customers with the information they need – whether they’re asking about reservations, delivery service, or the menu.

There are plenty of reasons why businesses resist using a virtual assistant. They may think chatbots are just a passing fancy and they will be wasting their money investing in the technology. Perhaps they are under the mistaken impression that being greeted by a chatbot online or on the phone will anger their customers.

Chatbots and virtual assistants are becoming increasingly common in the modern business landscape. Organizations rely on customer-facing bots to provide high-level client support, as well as internal virtual assistants to answer employee questions and streamline operations. This basically puts chatbots front and center for your strategy — these pieces of software are often the first entities your users will engage with, and so they really need to be up to the job.

Chatbots and virtual assistants are nothing new. These pieces of digital technology have been around for years, supporting — and sometimes infuriating — human users across a variety of different applications. We say “infuriating” because chatbots have not always been popular. In the early days of the tech, clumsy artificial intelligence and sub-standard responses left customers feeling alienated and wholly dissatisfied with virtual assistance. Humans and AI-based automated chat tools didn’t exactly get off on the right foot.