Give your customers a reason to smile: opt for an effective multi-channel approach

Saturday morning, 9 a.m., the children are quietly playing and listening to some background music in the living room. I think it would be a great time to contact the customer service department of my cell phone company to negotiate my new plan. There is only one important factor to consider: I am aware that in order to get the best price, I will have to…

Analyzing email requests in real time…is it possible?

Did you say mail? I can already hear you say: “But no one wants to use paper mail anymore! Businesses should convert do everything electronically”. However, I can tell you that it will be some time paper mail disappears completely. It is therefore important to think about how to integrate both mail and emails.

Simplify your new technology deployment with chatbot

As part of the digital shift, the adoption of new technologies is inevitable. The challenge in this type of project is to easily provide relevant information to users. This is where the virtual assistant can become an interesting vehicle.

You can’t clone your call center agents, but you can clone their capabilities

For many companies, their call center is the main point of contact for their customers. Therefore, it is very important for them to propose an exceptional customer experience and this poses a great challenge! I’m sure that you can all recount negative encounters that you have experienced when contacting an organization’s call center…