Discover the Value of Generative AI in Enterprise
Generative AI is the hottest innovation in conversational AI today. It’s a type of AI technology that produces human-like content (text, images, code, synthetic data, … Read more
Alexandre Lanoue
Process Mining and RPA for Quick Time to Value
Going digital is no longer an option but a necessity in business. Nowadays, digital performance is a crucial business success factor, empowering brands to dominate … Read more
The Business Value of Process Mining and RPA
Automation plays a critical role in digital transformation. A recent McKinsey & Company survey found that about 66% of organizations are pursuing automation in one … Read more
Supporting Your Business Reinvention and Transformation
SIA has undergone a transformation in order to make it easier for our customers to achieve their digital transformation and reinvention. We are proud to announce the launch of our four divisions.
Give your customers a reason to smile: opt for an effective multi-channel approach
Saturday morning, 9 a.m., the children are quietly playing and listening to some background music in the living room. I think it would be a great time to contact the customer service department of my cell phone company to negotiate my new plan. There is only one important factor to consider: I am aware that in order to get the best price, I will have to…
Analyzing email requests in real time…is it possible?
Did you say mail? I can already hear you say: “But no one wants to use paper mail anymore! Businesses should convert do everything electronically”. However, I can tell you that it will be some time paper mail disappears completely. It is therefore important to think about how to integrate both mail and emails.
Simplify your new technology deployment with chatbot
As part of the digital shift, the adoption of new technologies is inevitable. The challenge in this type of project is to easily provide relevant information to users. This is where the virtual assistant can become an interesting vehicle.
You can’t clone your call center agents, but you can clone their capabilities
For many companies, their call center is the main point of contact for their customers. Therefore, it is very important for them to propose an exceptional customer experience and this poses a great challenge! I’m sure that you can all recount negative encounters that you have experienced when contacting an organization’s call center…