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IBM’s MAAS360 with Watson — Zero-Trust Access Best Practice

In the last two years, there has been a rapid evolution of remote access as organizations have needed to find a way to continue their operations without office-based personnel. As we leave the traditional office behind, we must consider the cybersecurity threats we are exposing ourselves to. Adopting a Zero-Trust strategy becomes imperative.

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Why Is Automation All the Rage in Business?

What impact does automation have on our lives and the way we work?

Pessimists prophesize the end of humanity, the destruction of culture, the advent of meaningless commercialism, the takeover of machines… in short, the end of time.

AI advocates promise us a brighter tomorrow, more rewarding days and more meaningful activities. A happy and peaceful world thanks to technology…

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Chatbot Design: “The User Is Always Right!”…True or False?

“The customer is king!” Ever since I was little, I have been hearing this statement. While it is becoming increasingly contested in the customer service world, it has still retained its popularity, especially considering how fleeting customer loyalty is nowadays.

With the rise of chatbots, does this statement still apply but for the users?

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